About Us
Hi
My names Andrew. I’m the owner of Capital Air Canberra. Having started my own air conditioning business in 2002 and building a great local brand, an offer came up in 2010 to purchase one Canberra’s largest, well known air conditioning and heating business. With Capital Air’s reputation I couldn’t say no.
Capital air was started in the earlier 1990’s by Bill and jo Dunshea, focusing on building the Capital Air name by selling the two leading brands in the industry, Daikin and Mitsubishi Electric.
By offering the premium brands Capital Air has built a great reputation throughout Canberra as a high end company who not only supplies and installs heating and cooling systems but is now the largest residential service and repair company in the state.
We use a simplistic approach to good old fashion service and values which has enabled us to build and grow a large client data base that keep coming back.
Our staff are screen tested and need to be well above average in the following areas
- The people we choose to work with us at Capital Air need to be Likable, positive and have a can do attitude. By doing so they will give you, “our guest” a positive experience, making Capital Air your first choice every time.
- Competency in the trade
- Minimum of 7 years’ experience
- Police check
- Fantastic communication skills
- Honesty
- Cleanliness
So what are the good old fashion service and values, and the benefits of using Capital Air to service your system?
Communication
Surprisingly the number one complaint in Australia about trades men is not what they charge but the complete lack of comunication, Often people are not able to get a hold of tradesmen for days. This is one area we focus on. keeping you informed of whats going on through out the entire process.
On time promise
We know that your time is important too, so we value it as we do ours. At Capital Air we guarantee to be on time or we’ll deduct $50 from your invoice, keeping us accountable
On the way alert
On the day of service your technician will text or call you when he’s half an hour away.
Up front pricing
Again this comes back to our communication policy. You will be informed of the costs throughout the entire process of repairing, servicing or replacing your system. All work is priced and agreed too before we commence.
Guaranteed work
The work we do is guaranteed. If the part of the system Capital Air have worked on fails we come back free of charge to repair.
Free service pack
Once your job is complete we will post you a service hand over pack to keep your service records in. As we are striving to better our service and understand what we could improve on there is a feed back form on how we performed, Theres also handy energy saving tips for you to use and save money.
By focusing on these key points and providing only high end Daikin and Mitsubishi products we have managed to keep our clients coming back to us year after year for their annual service and repairs, as well as replacement of their air conditioning and heating systems.
TIME TO BOOK IN?
HERES HOW IN TWO SIMPLE STEPS.
- Simply fill out the BOOKING FORM with your required date and time, including a brief description of what we can do for you. Once you hit “send” you will immediately receive a response email informing you of the price for our call out fee which includes the time required.
- We will phone you to confirm the appointment and will also inform you of the cost once again. So you’re not left wondering.
And it’s that simple…. We do the rest.
Please take the time to look through the rest of the site. There are great tips in the trouble shooting section as well as manuals for most types and brands of heating and cooling systems you can down load.
Thank you for taking the time to get this far. I hope it has been helpful for you and we all hope we can be of service.
Kind regards
Andrew Bishop and the team at Capital Air
